When you use our services, we will tell you about our complaints handling procedure. We will do this:
If you are not satisfied with any aspect of the service you have received from Uncle Buck Finance LLP we would like you to tell us your concerns.
You can contact us in any way that is convenient to you including by phone, email or by post. Our contact details are shown below:
We will endeavour to complete our investigation and provide you with a final response as soon as possible. However, should we still be investigating your complaint, we will provide you with an update every 28 days.
We will always try to issue a final response letter within eight weeks of receiving your complaint.
Should you remain dis-satisfied, our final response letter explains that you can refer your complaint to the Financial Ombudsman Service. We will enclose a leaflet from the Financial Ombudsman Service with our final response letter, or in the case of an electronic communication, we will include the Financial Ombudsman Service’s link to its leaflet. You should contact the Financial Ombudsman Service within six months from the date of our final response.
If we do not provide our final response letter within eight weeks of receiving your complaint, you can refer your complaint to the Financial Ombudsman Service without it.
Complaints Publication Report
Firm name: Uncle Buck Finance LLP
Period covered in this report: 1 April 2017 – 31 March 2018
Brands/trading names covered: Uncle Buck
Product Service Grouping: Credit related
|Number of complaints opened by volume of business|
|Provision (at reporting period end date)||32.4 per 1,000 loans|
|Number of complaints|
|Number of complaints opened||2492|
|Number of complaints closed||2095|
|(Some complaints closed in this period were opened prior to 01 April 2017)|