Complaints

Providing our customers with a safe and efficient same day loan service is our primary goal here at Uncle Buck. But we also want to look after our customers along the way. That is why we strive for 100% satisfaction guaranteed with every aspect of our brokerage service and also make sure that the lending partners we’re associated with share our ethos.

All of the lenders we partner with here at Buck practice responsible lending. They will not lend you more money than you’re safely able to repay. In addition, every lender, including ourselves, strictly adheres to the FCA’s policy on the fair treatment of customers. This basically means that you will not be given any misleading information or have things hidden from you in terms of fees, terms etc. And also that regardless of your situation or status, you’ll be treated with respect at all times.

If for some reason you’re not happy with the service you’ve received via our website or if you have an issue with one of our partners that you’re unable to resolve directly, we want to hear you from.

Complaints Info

If you would like to complain in writing, please use the following address.

Uncle Buck Ltd
20-22 Wenlock Road
London
England
N1 7GU

If you would like to get in touch via email, you can reach us at complaints@unclebuck.co.uk

Uncle Buck is a registered trading name of Chojin Ltd. Chojin Ltd is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference number 732880. Licensed by the Information Commissioners Office (registration number ZA214952).

Chojin Ltd is registered in England and Wales (Company number 07339611), with a registered office located at 241 Highland Drive, Loughborough, Leicestershire, LE11 2QF.