When you use our services, we will tell you about our complaints handling procedure. We will do this:
Uncle Buck Finance LLP is committed to treating our customers fairly. If you are not satisfied with any aspect of the service you have received from us we would like you to tell us your concerns.
You can contact us in any way that is convenient to you including by phone, email or by post. Our contact details are shown below:
How we will deal with your complaint
Upon receipt of your complaint we will do our best to resolve your complaint by the end of the third business day. If we are unable to resolve your concerns in that time, we will acknowledge your complaint in writing within 5 business days of it being received. Your complaint will be handled by one of our customer relations team.
We will endeavour to complete our investigation and provide you with a final response as soon as possible. However, should we still be investigating your complaint, we will provide you with an update after four weeks. We will always try to issue a final response letter within eight weeks of receiving your complaint. If it looks as though our investigation may take longer than eight weeks, we will provide you with another update on our progress.
Should you remain dis-satisfied with our investigation outcome, our final response letter explains that you can refer your complaint to the Financial Ombudsman Service. You should contact the Financial Ombudsman Service within six months from the date of our final response and our letter will let you know how you can do this.
If we do not provide our final response letter within eight weeks of receiving your complaint, you can refer your complaint to the Financial Ombudsman Service without it.
What you can expect if you complain to the CCTA
The CCTA is our Trade Association and acts on our behalf. If you are not happy with the response from the Customer Relations Advisor at Uncle Buck Finance LLP, you may refer your complaint to the CCTA for a full review.
The CCTA will:
Complaints Publication Report
Firm name: Uncle Buck Finance LLP
Period covered in this report: 1 April 2018 – 31 March 2019
Brands/trading names covered: Uncle Buck
Product Service Grouping: Credit related
|Number of complaints|
|Number of complaints opened||8213|
|Number of complaints closed||7601|
|(Some complaints closed in this period were opened prior to 01 April 2018)|